the last couple of days there’s a lot to do about the in-game credits, the so called silver, that players earn after every battle.
According to a few players they earn way less silver after each battle than before update 3.39/3.40. Although the developers didn’t change anything to the earning economy of the game, those players keep on complaining about this. We presented this issue to the developers and asked them some explanation and what we got back we already published in this article.
But … there is more. The developers sure don’t want to get rid of these players and their reactions and that is why they want more information so they can examine this problem a bit more. Because right now they don’t have a lot to go on. They need extra and more detailed information from the players. And this is what they ask of us:
Players who think they get way less silver at the end of the battle should contact the support team through the in-game support feature. In that support ticket they have to include several things as:
- a screenshot of the detailed statistics after the battle (the page on which you can see the silver income),
- explain what the problem is as detailed as possible (not with f.e. “I get less silver than last week”),
- add the time on which you played the battle in UTC format (you can always convert time zones with this tool).
As of now the developers or the support team didn’t get any of those support tickets. Players are complaining but they don’t provide detailed information. That is why the support team now asks to follow the points mentioned above. Maybe this is a bit of a hassle but if you really want this to get looked into then this is the only way to help the developers.
So … starting from now you all know what to do. If you hear other players complain about this, than please forward them this link so also they’ll know what to do about it. The developers are awaiting your support reports.